Interventions in Committee
 
 
 
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Robert Orr
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Robert Orr
2017-03-20 17:14
We're making real efforts so that we're not rejecting applications for minor issues of that nature. We're also getting better at communicating with our clients, be it by email, by phone, or face-to-face interviews, indeed.
We're also using technology more effectively. For many applications that are not electronically lodged, we now have a mechanism where people can register, and then they can submit supplementary material very rapidly. This is making the turnaround for applications much faster. It's growing, but we're seeing very positive results from that.
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