Interventions in Committee
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View Ahmed Hussen Profile
Lib. (ON)
Thank you. That's a really great question.
Client service is not just about faster processing and reducing backlogs or eliminating them. It's also about how we interact with people. It's about how the immigration system deals with the client in terms of how they feel after going through a phone call, or how they find the complexity of the forms, the website, and so on. All those things are on the table with respect to client service, so it's not just the question of processing times and backlogs.
Client service is our focus and we meet frequently about this. I get weekly updates on the progress we're making with respect to client service.
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