Interventions in Committee
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View Francis Drouin Profile
Lib. (ON)
I want to get back to the line of questioning that Ms. Shanahan was following with regard to the transformation plan. You've mentioned that you've consulted with stakeholders, but I believe that your most important stakeholders are your clients, or your customers, as you call them. How much time do you spend with them trying to understand their business?
I know that one of the major complaints was about timing, about being able to deliver services at their request. How much time is SSC spending with their client organizations to ensure that they understand—I know that they still have responsibility for applications—what their needs are? How much time are you spending with them now?
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