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David Arnold
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David Arnold
2017-02-01 17:10
We publish our service standards on our website, and it's a global service standard. I will update my material to reflect a peak period to indicate that applications may be taking longer; for example, they might extend to six weeks. I'm just coming off a peak period from the Christmas period.
I'll use websites and social media to do that, but we have a global service standard.
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