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David Arnold
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David Arnold
2017-02-01 17:08
I think it would be fair to say that they do encounter the same challenges.
Our department introduced and has had parliamentary liaison officers for a while, who are located in our states—the equivalent of your provinces. Our electoral offices have contact details for that individual, and they act as the conduit to get particular updates.
Certainly, I get them here. Often they are inquiries from individuals who are frustrated because their applications are taking too long. We do a very quick assessment by that particular officer to see if it is within the service standard. If it already is within the service standard and there's no compelling or compassionate reasons as to why the application needs to be expedited, the parliamentary liaison officer will deal with that very quickly. If it requires consultation from the post or the processing officer, it will be referred to me. Individuals also write to parliamentarians as well, and that gets referred to me to respond, normally on their behalf.
A lot of it is status updates, in particular for some of our programs where the wait is long, such as for a spouse.
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