Interventions in Committee
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Vance P. E. Langford
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Vance P. E. Langford
2017-02-01 17:04
One of the suggestions in our brief is that you give immigration program managers at visa offices greater resources both to handle client service and to be accountable for client service. If you have someone in that jurisdiction who doesn't understand the status of an application, they should be able to get an answer either through a 24/7 call centre or an immigration program manager, who would simply receive an email and action it through his or her office, rather than taking months to respond and then having that client or their representative have to refer to the case management branch and escalate it and do other things to preserve the person's status when it could have just been a routine inquiry.
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