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David Arnold
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David Arnold
2017-02-01 16:59
Do you mean in response to the ImmiAccount status?
Ms. Julie Dzerowicz: Yes.
Mr. David Arnold: Clients of my department may share some frustrations that clients of the Canadian department have. That's largely to do with our IT system requiring some changes that just say “processing”. In saying that, though, government has allowed for investment to improve that. We will have more status updates introduced this year in March, including that “you require a health assessment”. But it would be fair to say that we still need to mature on what status updates we do offer.
We have noticed a significant drop in client inquiries, though, since the introduction of ImmiAccount. Clients are able to upload information, as well, in response. A case officer might say, “I need an RCMP check.” They'll send that request to ImmiAccount. It tells the client there's something there. Once they upload it, that wakes the application up for the decision-maker to say that it's there. The application actually moves quicker, and therefore the need for status updates becomes less.
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