Interventions in Committee
 
 
 
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David Arnold
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David Arnold
2017-02-01 16:57
Yes, we do. It's often demand driven. For example, my catchment includes Mexico and some Central American countries, so those forms are available in Spanish. Our eLodgement system was first designed in English, but simplified Chinese will be part of our build for the introduction of eLodgement into China.
The department also offers what's called the “translating and interpreting service”. It's a 24/7 service available to any individual. We service our 911 equivalent, as an example. It takes close to one million calls a year. It's an interpreting service offered over the phone. I have four languages here that I provide service in. For an individual, say, who might speak Farsi—we don't have any Farsi speakers—they'll use an interpreter on shore at no cost to them.
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