Interventions in Committee
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David Arnold
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David Arnold
2017-02-01 16:51
Absolutely. As I said in my introduction, we're looking to push those types of inquiries to our online ImmiAccount, where clients can get an update of where their application is at. But again, if we use the region that I belong to, which is the Americas from Chile up, we offer a five-day call centre based here in Ottawa. We provide service in four languages between the hours of 9:30 a.m. to 5 p.m. Those immigration officers can access exactly the same system as the decision-maker. So an applicant who has a spouse in our pipeline can ring that number for the cost of a Canadian call, and we'll give them as much information as we can.
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