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Vance P. E. Langford
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Vance P. E. Langford
2017-02-01 16:45
Thank you, Mr. Tilson.
The Canadian Bar Association's immigration law section in our brief made submissions about two types of issues that we think are really important. One is structural. We don't think that you can deal with client service delivery by improving the IRCC alone, because Canada Border Services Agency, ESDC, and Service Canada with respect to the temporary foreign worker program, are part of the overall system in Canada. Some of the problems and areas of emphasis for improvement we would like to see would be with respect to ports of entry in particular, the mindset at ports of entry in dealing with travellers, and having the resources and expertise necessary to deal with immigration issues when people are primarily focused on enforcement and goods.
One of the recommendations in our submission is that there be immigration experts embedded at major ports of entry and available by telephone or otherwise 24/7 as experts for immigration matters. You really need to look at the whole system with ESDC and the temporary foreign worker program. It's almost like that's ignored as part of the cycle, but ESDC and the issuance of LMIAs affects people's work permits and applications for permanent residence. It's very important to the whole cycle, and so if you're not talking and looking at efficiencies there, then there are problems. That's CBSA, ESDC, and we've made a number of.... Those are structural issues, and the other area is sort of programmatic issues. You can see that we've made a number of specific recommendations there.
Probably the number one recommendation with respect to program is communication and remembering that these are people.
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