Interventions in Committee
 
 
 
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View Bob Saroya Profile
CPC (ON)
Thank you so much, Mr. Chair.
Both of you were here in the last hour as well. If you listened to the whole thing, you know it's a human factor. People, clients, come to the MP's office because we treat them as humans, we sympathize with them, we listen to them, and we act and react.
Do you think we have a disconnect at the call centre? The clients would look like something like this, for example, while the management and the call centre people may be different. They don't understand that side of the equation. What can be done to take some of the burden away from the MP's office?
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