Interventions in Committee
 
 
 
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David Nurse
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David Nurse
2016-12-13 16:56
Sure. Thank you for the question.
I don't necessarily think it's a question of resources. I don't have an encyclopedic understanding of IRCC's budget. In many places, it's a question of tone, responsiveness, and attitude. I guess that's one thing about that humanizing experience with the call centre. It's so much attitude, in my clients' and my own experience, in what we get.
I think that there are efficiencies, and my colleague spoke about the online system and what's been automated and what more could be automated. Obviously, having paperless applications offers huge potential savings, which I think are being realized. I don't have any other.... In terms of choke points, perhaps CIO Sydney, which I referred to earlier, where there are paper applications still being processed, could be moved online so that there's equivalency with express entry applications that we now do online.
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