Interventions in Committee
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View Michelle Rempel Profile
To both of the witnesses, I expect that one of the themes we're going to hear over and over again in the testimony in this study is that we need more resources, but the people who have offered that so far have not been particularly specific in that. I'm just wondering if you feel that is the issue. If so, what does “resources” mean, and is there any pedantry in the process that could be eliminated to provide better access or better efficiency with the resources that we already have in place? That's question number one.
Question number two, Mr. Nurse, is about your comment around the process being very faceless. I would agree with you, given that when people contact my office, it's because they feel as though they haven't reached a human being. When you made that comment, I was wondering, in the context of what I just asked in terms of resources and process, how can we humanize the process? Are there key choke points with service delivery where that could be fixed?
I can let you go first. Go ahead.
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