Interventions in Committee
RSS feed based on search criteria Export search results - CSV (plain text) Export search results - XML
Add search criteria
David Nurse
View David Nurse Profile
David Nurse
2016-12-13 16:53
Yes, thank you.
I think it is difficult to immediately come up with policy changes that would allow faster decision-making.
As you know, the call centre agents are really just, in my understanding, looking at the notes and the GCMS and providing a statement on the status. Even if they could provide a bit more of a human experience, they're not decision-makers. They are not. The person on the phone is not the officer with the file, and they're not able to say, for example, “Thank you. I now know that's submitted. I can move this to the next stage.” That doesn't happen. I think it's unlikely to happen.
Result: 1 - 1 of 1