Interventions in Committee
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View Salma Zahid Profile
Lib. (ON)
Thank you.
In improving customer service, how important is it to empower front-line workers to have more flexibility in decision-making? Do you have any suggestions for policy changes that would empower front-line workers at the IRCC and give end-users a better experience getting the information and help they need when writing the department or contacting a call centre?
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