Interventions in Committee
 
 
 
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View Julie Dzerowicz Profile
Lib. (ON)
View Julie Dzerowicz Profile
2016-12-13 16:22
Okay. Thank you.
The next question is to both of you.
I'm interested in language at the call centre. When I talk about language, it's not just the different languages and the availability of people to respond, which I don't think we have. I see this with my own mother. She's been here for almost 40 years. Her English is excellent, but she won't understand what someone has said to her.
As quickly as you can, I would love to get your thoughts on your experience with the call centre and the level of how we respond to the questions and the information that we receive, because there are different levels of English.
I'll start with you, Ms. Rico.
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