Interventions in Committee
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View Ali Ehsassi Profile
Lib. (ON)
View Ali Ehsassi Profile
2016-12-13 16:09
Thank you, Madam Chair. I will start off with a question for Mr. Jade.
Thank you so much for your comments. It was good to hear that your experience with the call centre has been a positive one in the last several months. Having spoken to many colleagues, I know this is one of the issues that befuddled all of us. Just out of curiosity, I will ask if you could explain to us if it was just the messaging that was different, or the tone, or were they also more helpful from a functional standpoint?
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