Interventions in Committee
 
 
 
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Loly Rico
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Loly Rico
2016-12-13 16:07
Can I intervene? At this moment right now, refugee claimants or people who are going to do an application online have to build their own account. These are called “My Account”. They use the UCI, the unique client identifier, and that is the client ID. You can use that as a call, and the person can build their own password. The problem is that not all the information is online. We need to see that you don't need a representative for every immigration process. You can do it because it is your own form and it's your own application. In that way, when we talk about facilitating and simplifying, this is a way the person can see it.
As you say, you file your income tax. Someone helps you, but you as a person have access to that. That's what we were seeing as a possibility with immigration. I totally agree that they should have the information. For example, when they refuse humanitarian and compassionate grounds, you need to send a letter asking why, asking the reason for the negative. It could be in the file, and that will facilitate things for the client.
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