In fact you're dealing with, I believe and I'm sure you are aware, two different acts, the Privacy Act and the Access to Information Act. In these cases, what's going on is, first of all, we continue to recommend that the person needs to be in Canada. Therefore what's going on is that if you have a username and password for anyone to access his or her file, you're exposing the whole system to a security issue. That's number one.
Number two, when you deal with a client and you start to file and submit an application on his or her behalf, what would happen at the later stage is that the client would get a decision and/or is waiting for a decision. In this process, you can still, at any time, file an access to information request. We have been working on workshops and other programs with IRCC teams in order to see how we can improve this.
Every time we file an access to information—and by the way, for the information of the committee, IRCC is the largest solicited agency in the government for ATIP access—what goes on in this case is, if it's available on the authorized representative portal, we don't have to file an access to information, which is more work for them. It's already there. All you need to do is just make a tick to then access what the officer has done so far, because this information is not hidden from authorized representatives. The only difference is that it requires one additional step on the side of the client and his representative and on the side of Citizenship and Immigration Canada.