Interventions in Committee
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Dory Jade
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Dory Jade
2016-12-13 16:00
I would like to add one thing. I tried the call centre today before coming, just to make sure how it works. I agree that they started to do that. You press up to seven sections.
I think what needs to happen would be that more of the technicalities and the skills need to be given to every one of those agents. Some of them should be more focused on refugees, some more focused on work permits, some more focused on PR. This is the key. Even if you can press a certain button to go somewhere, the person who answers you needs to be able to reply to that particular request.
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