Interventions in Committee
 
 
 
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View Bob Saroya Profile
CPC (ON)
Thank you so much, Madam Chair.
We talked about the call centres. How often do both of you see these issues? I'm talking about practical situations.
In the past summer, my office tried to call the call centre over and over. The answer had something to do with a PR renewal. They were told it was not ready yet. When I called the minister's office, the answer I got was that it was not ready yet. When I called the client to say I was sorry, but it wasn't ready yet, he said, “Oh, no, sir; I got it a couple of days ago.” How often do you see these things? This is something I dealt with, and I was embarrassed by the whole situation.
How often do you see stuff like this, and what can be done?
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