Interventions in Committee
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Dory Jade
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Dory Jade
2016-12-13 15:52
That's more about complex cases. However, in terms of status updates, we know it can be done through the system with interactions we have regularly with IRCC. We are recommending that within the portal, you have a section that tells you exactly where every specific case stands. Every officer working on the case is tracked with the new system. All it requires is a second level of security, allowing more access.
What's going on now with all MPs—and we hear it every time we come to Ottawa—is that they are swamped by requests from their own constituents saying they don't know where their case is. Maybe it's been a year. This is exactly what the complaints are about. In order to satisfy those individuals, in my opinion, we recommend that at least they know where the case is. That's all. I don't think this is difficult technologically. This should be easily done through the process.
Right now, if you have a case—and I'm sure many assistants in your offices will tell you—there can be about three or four statuses. They are fixed: open, closed, in process, and I think, decision to be taken. I'm not really familiar with all of them, but there are not more than four statuses. I think tracking the case, when a case takes a year, is important for a client. This is where technology can play a big role helping IRCC to do better.
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