Interventions in Committee
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View Michelle Rempel Profile
One of the complaints that I get in my office is that when people phone the call centre, it seems that the algorithm the agents are driving to is to get an email address so that template information can be provided. Where my office gets burdened with it is: “They didn't answer my question; they just provided me with a template.”
Can you tell us a bit more on why that process is there as part of your service delivery algorithm?
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