Interventions in Committee
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View Salma Zahid Profile
Lib. (ON)
In many private sector organizations companies are creating an executive leadership position with responsibility for customer service experience, often titled as chief customer service officer or customer experience officer. This is an executive leader with the specific responsibility and accountability of making sure the experience customers have with the particular organization is as optimal as possible.
At IRCC is there one designated member of the leadership team with specific responsibility for the end user experience, or is the responsibility diffused among the leadership team?
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