Interventions in Committee
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Robert Orr
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Robert Orr
2016-12-08 16:29
Certainly. There were some changes to express entry that were implemented on November 19, and then there were some issues with people being unable to successfully update their profiles. We have made changes, and I think people are now in a position to be able to do it. We've done an awful lot of outreach as well to clients to ensure that no one was disadvantaged through this process. We put Qs and As on our website. We've responded to Twitter posts. We've responded to questions via the call centre. We've also sent out an email to all clients with specific instructions on the situation.
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