Interventions in Committee
 
 
 
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Paul Armstrong
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Paul Armstrong
2016-12-08 16:23
Madam Vice-Chair, yes, there is work that the department has undertaken to improve parent and grandparent processing. An example of that is, in addition to centralized intake which we have for parent and grandparent cases, we've also implemented risk triage so that we see from the beginning stages if cases are complex or if they're not complex. If they're not complex, then we process them in Canada.
In the case of parents and grandparents, I can inform you that about 56% of cases are actually now being processed in Canada. That shouldn't surprise you because it's likely a result of things like the super visa, wherein parents and grandparents are able to come and visit Canada, and then if they apply for permanent residence, we conduct a risk triage. That's certainly a way that we're looking at speeding up processing of cases and improving client service.
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