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Add a filter on Committee Evidence - CIMM-44
Committee Evidence - CIMM-44
2016-12-08
Jacques Gourde - 16:20
Robert Orr
2016-12-08 16:21
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Madam Vice-Chair, I don't think I have any numbers on exactly how many go through without any issues at all. The overall acceptance rate is very high, so I think it's fair to say that the majority of applications do indeed go through that way. When we define complex versus non-complex cases, the vast majority of cases are non-complex and go through in that way. That being said, we're very conscious that there is an incomplete rate. Something that we're trying to do is give better information so that there's less reason for an incomplete rate. The incomplete rate in certain lines of business can be as high as 30%, and so we are trying to do what we can to clarify instructions and to simplify the process.
Madame la vice-présidente, je n'ai pas de statistiques sur le nombre de dossiers qui se déroulent sans anicroche. Le taux global d'acceptation est très élevé, et je crois donc que je peux affirmer sans hésitation que la plupart des demandes se sont déroulées sans anicroche. Nous distinguons les dossiers complexes de ceux qui ne le sont pas, qui constituent la grande majorité et dont le traitement se déroule sans problème. Cela étant dit, nous sommes très au fait qu'un certain nombre de demandes sont incomplètes. Nous essayons notamment d'améliorer la qualité de l'information fournie pour réduire les risques de recevoir des demandes incomplètes. Dans certains secteurs d'activité, le nombre de demandes incomplètes peut atteindre 30 %, et nous faisons tout ce que nous pouvons pour clarifier les consignes et simplifier le processus.
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Jacques Gourde - 16:22
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INTERVENTION
Orr, Robert
2016-12-08 16:21
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