Interventions in Committee
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Robert Orr
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Robert Orr
2016-12-08 16:21
Madam Vice-Chair, I don't think I have any numbers on exactly how many go through without any issues at all. The overall acceptance rate is very high, so I think it's fair to say that the majority of applications do indeed go through that way. When we define complex versus non-complex cases, the vast majority of cases are non-complex and go through in that way. That being said, we're very conscious that there is an incomplete rate. Something that we're trying to do is give better information so that there's less reason for an incomplete rate. The incomplete rate in certain lines of business can be as high as 30%, and so we are trying to do what we can to clarify instructions and to simplify the process.
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