Interventions in Committee
 
 
 
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Robert Orr
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Robert Orr
2016-12-08 16:19
Madam Vice-Chair, I understand that the issue can be very difficult, and sometimes it would be useful to have assistance at the outset. I think one of the things we are trying to do to deal with that issue is to reduce the volume of information which is out there and to provide more clear, concise information. The family class and the spousal application process, which was just announced yesterday, is an excellent example of moving forward in that area.
We've gone from 180 pages, which was the guide for a spousal application, and we've reduced it now to a simplified guide of 12 pages, and then there's a longer guide, which is, I think, 60 or so pages. I think that one of the big things we can do is be clearer on what we require, and make sure it's absolutely concise, simple, and straightforward to follow. What we are trying to make the big effort to do is to provide better information to our clients up front, and then we can expect greater adherence to what we're looking for so that it's better for all of us.
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