Interventions in Committee
 
 
 
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Robert Orr
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Robert Orr
2016-12-08 16:16
Well, I think what we're looking at when we look at various offices is the service standards. For instance, on the temporary resident side, the service standard is 14 days. On a regular basis we do look at what offices are meeting that and which offices are not. There may be very good reasons why a office is not able to meet that standard, and sometimes it's surprising why it's difficult to do so.
We monitor it closely: does it make sense, and what's being done to address it so that we are providing the best service we possibly can? As well, one of the things we can do is that if an office is overwhelmed with applications, we are now able, with the global case management system, to move cases around the system. We have greater surge capacity to respond to unexpected increases.
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