Interventions in Committee
 
 
 
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Robert Orr
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Robert Orr
2016-12-08 16:14
Well, in terms of citizenship, in fact, we're exceeding it. The processing times at the moment are 10 months. As I said earlier, the consequences are that we look very carefully at it to see what's going wrong and why we're not meeting those standards, and we do everything we can to ensure that we do get back within the service standard.
Citizenship is a very good example of where we were well over where we wanted to be. For citizenship, about three years ago it was taking close to three and a half years, and we've now brought it down to 10 months for new applications.
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