Interventions in Committee
 
 
 
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Robert Orr
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Robert Orr
2016-12-08 16:10
Some of them are systems changes, which may help, because of people putting in passport numbers incorrectly, so that we self-correct that. There are issues like trying to get the word out to certain groups which are not aware of it. There are multiple things we are trying to do. We've set up the airline support centres so that airlines are able to phone if they have a client who does not have the proper documentation.
Within IRCC, we have hired 177 people who are working on eTA to ensure that we are responding as rapidly as we can to ensure that with those cases which are not automatically approved and fall out of the system, we get a response to them as rapidly as we possibly can.
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