Interventions in Committee
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View Michelle Rempel Profile
I want to begin with a couple of questions on the eTA process. We've been hearing that some travellers have experienced problems with the new eTA requirement that makes it necessary for visa exempt travellers to obtain an eTA to fly to or transit through the country. While this helps us to understand who is coming into the country, there have been some problems with its implementation. We heard from a spokesperson for Air Canada that it has been encouraging the government to do more to publicize its eTA requirement.
Could you give us a sense within the context of your client service delivery model why this hasn't been better publicized for those travelling to Canada, and what practices could be put in place to ensure this doesn't happen in the future?
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