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Robert Orr
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Robert Orr
2016-12-08 16:06
Certainly we're looking very carefully at anything we can learn from outside partners or outside sources. We've looked at something like that with regard to tracing it. The immigration process is not quite as straightforward, of course. A number of different factors are involved, which makes it a little more complicated than just mapping out where a parcel is. We're dealing with people, not things, and so what goes on is rather more complicated. Nevertheless, we are trying to work on that area.
I think what's really important is the information people can get if they can log on to MyCIC and get that electronic link. They can now monitor much more rapidly and easily the status of their application, what has been done, and what remains to be done.
We continue to try to improve that facility, so we're giving more and more information and clearer information to applicants. I think we've made major strides forward in that area already.
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