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Michelle Lattimore
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Michelle Lattimore
2016-12-08 16:01
That wasn't a specific study that we made as part of the design challenge. You're correct that our web content is only available in both official languages. We do have challenges providing detailed information to clients in more than those official languages. Translation costs, keeping things up to date, is certainly a challenge for the department.
We are developing a business case to look at the value of doing that again. We understand that it's a client irritant, not only within Canada but overseas. We do have a network of visa application centres overseas that helps those clients, but certainly we understand that those within Canada do tend to go to immigration consultants for that kind of assistance.
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