Interventions in Committee
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View Julie Dzerowicz Profile
Lib. (ON)
View Julie Dzerowicz Profile
2016-12-08 16:00
Thanks so much for coming back today and for your great presentation.
In my area, one of the things I find is that 52% of the people in my riding of Davenport weren't born there, so there are a lot of people whose first language isn't English. I couldn't understand why so many of them were using immigration consultants. I wondered why they were using these people. Then I started realizing that because the process is so complex and their first language isn't necessarily English, they're using immigration consultants because, for them, in many cases, it facilitates their getting through a process that they find very, very onerous.
You talked about your design challenge. I'm assuming that's the same thing you're talking about on page 6, where you mention that you talked “to clients, NGOs, immigration consultants, academics”. Did you actually sit down with groups of people who didn't speak English and ask them to go through the process so that you could actually understand how people whose first language isn't English or French might actually understand the system?
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