Interventions in Committee
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View Jenny Kwan Profile
View Jenny Kwan Profile
2016-12-08 15:58
I think that's good, but I can tell you about my direct experience of phoning the call centre from my office and not being able to get information. We sort of get the runaround of: “We'll get back to you in a couple of weeks”. They tell us to do different things. Some cases are quite urgent, so we phone the ministerial line to get that information. As I said, the information that's received from the minister's office contradicts what the government has announced, which is concerning to me. I just want to flag that as something for you to look into. I hope that can be rectified.
I also want to ask this question. Oftentimes people get rejections, for example, for their travel visa, and they get these boxes ticked off. The information is so generalized that it leaves the person who's made the application wondering how they can perhaps improve the application next time. Financial security is one piece that's often the box ticked off. There's no indication, though, as to what parameters within financial security they need to be in, in order to get the approval, or what goal they could work toward, for example. In other situations, it seems there is little consideration with regard to people's travel history. Some people may not have a lot of resources, so they don't have a whole lot of travel history. It's not within their norm. Yet that's an automatic box. If you haven't actually travelled, then automatically you are out of luck.
Again, this is a very important thing for a lot of people. How can we improve on this?
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