Interventions in Committee
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View Jenny Kwan Profile
View Jenny Kwan Profile
2016-12-08 15:54
Mr. Chair, I think it would be very useful and helpful for the information they have with respect to complaints to be passed on to the committee. Then we can actually go through the details of it, as opposed to going through it bit by bit at committee within my seven minutes. It would be helpful if we could get a confirmation that we could receive that information.
With respect to complaints, I have one issue that my office often gets. People phone the call centre and cannot get informative information. It's an ongoing cycle of not getting information, and the level of frustration is beyond measure. I've tried it myself. You phone the hotline, and the information you get is so generalized that it is hopeless and, frankly, useless.
I then phone the minister's office. I've experienced this myself. I get the information from the minister's office and it's contradictory to what the government had announced within the time frame that the application would be processed, for example. I'm sort of left standing there and thinking, who do I believe? I don't know what is the real information anymore, and I hardly know what to tell my constituents. No wonder they're so frustrated.
How can we improve on this? How is it that people phone the hotline and get such general information that it's basically rendered useless?
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