Interventions in Committee
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Robert Orr
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Robert Orr
2016-12-08 15:47
Indeed, Mr. Chair, that is absolutely correct. What was Passport Canada at the time became the passport program of IRCC in July 2013. One of the reasons for that was to modernize the program and to make the passport program more accessible to Canadians and so on.
In general, the success of the passport program is quite remarkable. We are meeting service standards well over 99% of the time, and the satisfaction rate with the passport program from Canadians is at over 96%. There are very strong and positive views of how the passport program is operating at the moment.
We do need to make changes to ensure that the program is modernized, that it stays up to date and so on. Indeed, one of the things we want to do is to migrate the computer system from the existing IRIS system into GCMS. We're doing that very deliberately and slowly. It's a major business transformation piece, and thus we want to do it very prudently.
I cannot give you an exact date for when that is going to happen, because we do want to be very cautious on how we do it, but there is very active work going on within IRCC and with our service department, Service Canada, which actually delivers the passport program at the moment, to ensure that service to Canadians is not impacted negatively in any way.
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