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Robert Orr
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Robert Orr
2016-12-08 15:45
The website is something that we're very conscious we really need to address. We're doing an awful lot of work on that. It's an evergreen thing. We revisited and then redid the website a couple of years ago. That was a major step in the right direction, but it's time we looked at it. We continue to do that. We also did a few things. We launched the “come to Canada” wizard and an online help centre, which has been useful. We implemented the Google search capability, which has been helpful. We launched an interactive “pay your fees” tool. We also launched a processing times calculator, which has been valuable.
There have been some very positive things on that site. We also are conscious, though, that certain parts of the website are hit more than others. We're really focusing our efforts on those areas that we know are hit the most so that we get the most bang for our media buck.
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