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Robert Orr
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Robert Orr
2016-12-08 15:41
We have a very robust list of service standards and a very long list of them for the various lines of business. For some we do not have service standards for a variety of reasons, but for the vast majority we do have them. We take those very seriously indeed. Overall we are meeting those service standards. We report on that on a regular basis. It's available on our website, how we're doing, and we also report to Treasury Board on our service standards.
We take these very seriously. We try to meet them whenever we can. If we're not meeting them, I can assure you that we are very prudent and very conscious of that. We make real efforts to understand both why we're not able to meet those service standards and what we can do to improve the situation.
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