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Olivier Jacques
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Olivier Jacques
2016-11-15 8:32
It's a complex process in the sense that there are several steps in the process. We have to make sure that we comply with the Immigration and Refugee Protection Act, and we have to follow the proper procedure.
Sometimes, in order to get the documentation we need, such as a police certificate, such as proof or evidence of relationship, it does take time. As Mr. Giralt mentioned, communicating with the clients also takes time. Sometimes it's very difficult to reach the person, and because of that, there are some delays.
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