Interventions in Committee
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View Alupa Clarke Profile
Thank you very much for being here, Mr. Parent.
I would like to talk about transition and the fact that it is a process of reintegration.
I also feel that the one-stop shop is a very good idea, but I wonder how we can be sure that the process will be done correctly and appropriately. It seems to me that we often talk about before and after, but not about the period during which veterans are unaware that eventually they will be needing services.
We often hear about the way in which they become clients—which is not the best term here—of Veterans Affairs Canada. But once they are, how can we respond to the different needs of the Veterans Affairs Canada process?
I would like to know how the identity card is going to help veterans who will need Veterans Affairs Canada's services in 10 or 15 years. How is the card going to help them get information from the department, to get into contact with it? The department should be communicating with them directly.
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