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View Matthew Green Profile
NDP (ON)
Respectfully, what is the actual service standard for the phone line versus the online portal? I can tell you that our constituency offices are an extension of the public service. When the phone gets dropped at your line, they're calling our offices, and I can share with you that even when we try to get through, we're having significant problems.
Mr. Cliff C. Groen: Yes, and we are—
Mr. Matthew Green: We want to make sure we're working together here and that we have service standards that are clear and predictable, particularly in responding to MP offices.
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