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View Matthew Green Profile
NDP (ON)
Sure, and I can certainly appreciate the need for having these portholes that triage. Certainly, the front lines in both departments are doing whatever they possibly can, but we're also hearing many stories about CERB applicants who have had to try for days to speak to a real person at Service Canada. Even if they get through, the phone system hangs up on them when they're supposed to be transferred to a person. Do we have enough staff to manage the call volume?
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