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View Anita Anand Profile
Lib. (ON)
The pay pod model, as I mentioned, came through the grassroots of our Phoenix pay system employees, and it was developed in Miramichi. Essentially it's a dashboard, and it allows the employees who are working to see the full set of issues relating to a single employee, and we have heard from both employees affected and employees in the pay centre that this has been a very effective way to address all Phoenix issues relating to one person.
The pay pods have been very effective. There have been concerns in the past relating to how effective they will be overall. Can we transfer the pay pod model outside? We would love to ensure this occurs in terms of greater efficiencies.
Could you clarify your second question?
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