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View Matthew Green Profile
NDP (ON)
Thank you very much.
In your opening statement, you referenced the challenges of our constituency staff in connecting Canadians to the critical services of government, and we see here reference in a fall 2017 report of the Auditor General on the CRA's call centres, finding that the call centre agents answered only one-third of the calls to the call centre, largely due to call volume. In my riding of Hamilton Centre, we will serve hundreds of people a week on filing very simple tax forms to be able to get them back their returns, yet with this COVID-19 epidemic, our very real concern is that, as we get into social distancing, we won't be able to maybe provide the same quality of face-to-face service that we have in the past.
What efforts are you taking to ensure Canadians can access CRA services through call centres and online?
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