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View Cathay Wagantall Profile
CPC (SK)
Thank you, Mr. Chair.
I have a couple of questions in regard to these incomplete files. You're dealing with around 20,000 files at this point in time that are not included in your backlog numbers because of that incomplete level.
In the first quarter of 2019, you indicated that there were 13,564 incomplete files. Then in the third quarter, it jumps to 18,330 files that are incomplete. That's a 35% increase, all of a sudden, in incomplete files.
Why suddenly is there such an increase in veterans' inability to fill out their forms? What is it related to? Is it due to new or pre-existing programs? Where are these incomplete forms coming from?
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