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Denis Berthiaume
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Denis Berthiaume
2019-07-15 16:11
Yes. First, we wanted to proceed quickly with Equifax, and I think that was the intent of the process. The people at Equifax have been very helpful. They've even adjusted their service offer to accommodate us in several ways. We've worked very well together.
Now, over time, we've learned about the limits of the French-language capacity at Equifax. As a result, we've introduced a number of additional measures. The president mentioned the four initiatives that have been implemented.
First, people can go online or use their cellphones to register directly for Equifax services. We'll take care of referring them to the services, establishing the link with Equifax and providing the authentication.
Second, people can obtain a French-language service by contacting our AccèsD call centres. Wait times are very reasonable. We act as a bridge, in a way, between our members and Equifax to improve the experience. We've been implementing this approach over the past few days and weeks. We believe that this approach has been successful.
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