Interventions in Committee
 
 
 
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Craig L. Dalton
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Craig L. Dalton
2019-06-10 16:13
I should clarify my remarks and say that it's not that veterans tell us it's not an issue. It clearly is and it's the number one complaint we receive, but in talking to some veterans who were frustrated, what they have expressed is that, rather than be given an average adjudication time or processing time for whatever disability they are applying under, they would like a more personalized, meaningful number.
If they can't be given that, given that the average is 28 weeks, they don't find it overly helpful. It just adds to the frustration.
As I mentioned earlier, I certainly haven't been privy to any feedback on the impact of those additional people being hired or those additional sites or locations being opened. I don't know if the office has received that or not.
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